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Reformer Pilates at Alex Selby Health & Fitness

TERMS AND CONDITIONS
UPDATED 2 May 2026

TERMS AND CONDITIONS

1. About Us

Alex Selby Health & Fitness is operated by Alex Selby, a sole trader trading as Alex Selby Health & Fitness.

2. Bookings & Payments

  • All reformer Pilates sessions must be booked and paid for in advance via the online booking system.

  • Sessions are offered on a pay-as-you-go basis and are non-transferable.

  • Bookings are valid only for the date and time selected.

3. Cancellation Policy

  • Clients may cancel a session up to 24 hours before the scheduled start time.

  • Cancellations made less than 24 hours before the session start time will be charged in full.

  • Any refund or credit for late cancellations is entirely at the discretion of the Studio.

  • Cancellations must be made via the booking system; messages or emails may not be accepted as valid notice.

4. No-Shows

  • Failure to attend a booked session without notice will be treated as a late cancellation.

  • No-shows are charged in full.

  • Refunds or credits for no-shows are issued only at the Studio’s discretion.

5. Late Arrivals

  • Clients arriving more than 10 minutes late may be refused entry for safety reasons.

  • Late arrivals are not entitled to a refund or credit.

  • Sessions will not be extended to accommodate late arrivals.

6. Studio Cancellations

  • The Studio reserves the right to cancel or reschedule sessions due to instructor illness, equipment issues, or unforeseen circumstances.

  • Where this occurs, clients will be offered either a refund or the option to rebook.

7. Health, Safety & Medical Responsibility

  • Clients must complete a health questionnaire before participating in reformer Pilates sessions.

  • It is the client’s responsibility to disclose any medical conditions, injuries, or changes to health prior to each session.

  • Clients participate at their own risk and agree to follow all instructor guidance.

8. Pregnancy Policy

  • Reformer Pilates sessions are not suitable for pregnant clients unless the session is specifically designated as a pregnancy Pilates class.

  • Pregnant clients must not book standard reformer Pilates sessions.

9. Assumption of Risk

  • Reformer Pilates involves physical exertion and the use of specialist equipment.

  • By booking a session, clients acknowledge and accept the inherent risks associated with physical exercise.

10. Mandatory Grip Socks

  • Grip socks are mandatory for all reformer Pilates sessions.

  • Clients without grip socks may be refused participation for safety reasons and will not be entitled to a refund.

11. Age Restrictions

  • Clients must be 18 years or older to attend sessions unless otherwise stated.

  • Proof of age may be requested.

12. Conduct & Right to Refuse Participation

  • Clients must behave respectfully and follow instructor guidance at all times.

  • The Studio reserves the right to refuse participation or future bookings where behaviour is unsafe, disruptive, or inappropriate, without refund.

13. Personal Belongings

  • Personal items are brought into the Studio at the client’s own risk.

  • The Studio accepts no responsibility for loss, theft, or damage.

14. Liability

  • Nothing in these Terms & Conditions limits liability for death or personal injury caused by negligence.

  • Otherwise, the Studio’s liability is limited to the value of the session booked.

15. Data Protection

  • Personal data is processed in accordance with UK GDPR.

  • Client information is used solely for booking, communication, and Studio operations.

16. Changes to Terms & Conditions

  • The Studio reserves the right to amend these Terms & Conditions at any time.

  • The latest version will always apply to new bookings.

17. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

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